TurfMastro · Houston, Texas
Privacy policy.
Last updated: October 2026
Draft for review — not approved for publication. The legal operator, outside marketing and analytics providers, their data processing, retention practices, advertising sale/sharing practices, and privacy-request procedures still need confirmation and qualified legal review.
This policy explains how TurfMastro, serving Houston, Texas, USA, handles personal information when you visit our website, request a callback or estimate, plan a yard project, or make a deposit. For privacy questions, contact support@turfmastro.com.
Information we collect
When you contact us or request a callback, we collect the details you provide, such as your name, phone number, property address, project notes, and permission to contact you. If you provide an email address in another interaction, we may also keep that address.
Yard requests may include selected packages, approximate yard sizes, turf preferences, design selections, estimated pricing, and related project details. Please do not include sensitive personal information in free-text notes.
When you make a deposit, we keep payment references and payment status associated with your request. Stripe processes payment details; our website does not store your full card number or card security code.
Our hosting and service providers may process technical information, including IP addresses, browser information, request logs, and security events. Private dashboard users also provide sign-in and verification information.
How we use your information
We use your information to respond to inquiries, call you about your request, prepare estimates, carry out and coordinate our installations, process deposits, maintain project records, and provide customer support.
TurfMastro also uses email/SMS communications, advertising, and analytics. The providers, information used for each activity, and applicable permission and opt-out arrangements remain to be confirmed before this draft is finalized.
We also use information to operate and secure the website, limit spam and abuse, troubleshoot problems, and meet applicable legal or recordkeeping obligations. Permission to contact you about a request is not, by itself, permission for unrelated marketing campaigns.
Service providers and sharing
Replit provides website hosting and database infrastructure that stores inquiries and yard requests. Stripe processes deposits and receives the information needed for payment processing. Clerk manages authentication and verification for the private dashboard, rather than requiring public visitors to create an account.
Google Fonts supplies the website's fonts and may receive your IP address and browser request information when a font loads. If you follow a Google Maps directions link or another external link, that provider's own privacy policy applies.
TurfMastro uses outside services for email/SMS communications, advertising, and analytics, but their names and specific processing have not yet been confirmed for this draft. Contact details, interaction information, and technical identifiers are possible data categories to review, not a verified account of what each provider receives. Any additional customer relationship management service also needs confirmation.
We may disclose information where required by law or necessary to protect rights, prevent fraud, or address security incidents. Provider processing and storage may take place outside Texas or outside the United States.
Cookies and browser storage
Project request pages may use browser session storage to remember your request details during your visit. Authentication services use cookies or similar technologies for private dashboard sign-in and security.
You can manage cookies and site storage through your browser settings. Blocking them may affect sign-in or the deposit-return flow. The tracking technologies and opt-out settings used by TurfMastro's advertising and analytics services have not yet been confirmed. Browser cookie controls alone may not stop all provider processing or contact-list use.
Your choices and privacy requests
Email support@turfmastro.com to ask about your information, request a correction or deletion, or tell us to stop contacting you. Include enough information to identify your request, but do not email card details or passwords. The responsible request handler, identity-verification process, and provider follow-through must be established before this draft is approved.
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, and to opt out of certain targeted advertising, sale, or sharing activities where those activities occur. The laws applicable to TurfMastro, response requirements, appeal procedures, and any required opt-out signal handling need legal review. This draft does not assert that customer data is never sold or shared, or that particular advertising practices occur; those details remain unconfirmed.
We may retain information needed for an ongoing project, payment records, legal obligations, security, or dispute resolution even after a deletion request. Stopping marketing communications does not necessarily stop essential communications about an active project or payment.
Retention and security
A fixed retention and deletion schedule has not yet been confirmed. Inquiries, project records, agreements, payment references, marketing records, and provider backups need separate review based on business needs and applicable legal, tax, warranty, and dispute requirements. This draft does not promise automatic deletion after a particular period.
The website restricts lead-dashboard access to authorized staff and uses service-provider infrastructure to store information. No internet transmission or storage system can be guaranteed completely secure.
Children's privacy
Our services are intended for people arranging turf installation, not for children under 13. If you believe a child has submitted personal information, contact us so we can review and address it.
Changes and contact
We may update this policy as our services or practices change. The latest version will appear on this page with its updated date. Additional notice will be provided where required by applicable law.
Privacy contact: TurfMastro, Houston, Texas, USA. Email support@turfmastro.com or call (909) 836-7630. Applicable privacy rights and obligations are determined by the laws that apply to your interaction with us.